Shipping Policy
Shipping at a Glance
Every Xanthel® order ships free, with full tracking. Each order is made up for your skin type and sent within 8 days, then usually arrives within 5–8 working days. We deliver worldwide, except to the UK.
- Free tracked delivery on every order.
- Made up for your skin type and sent within 8 days.
- Usually arrives 5–8 working days after sending.
- Sent with Royal Mail and Evri. Tracking number emailed when sent.
- Import duties or taxes, if your country charges them, are paid by the customer.
- Damaged parcel? We’ll send a free replacement.
From order to your door
- You order and tell us your skin type.
- We make up your Xanthel® for your skin, ready to send within 8 days.
- We send it free and tracked, and email your tracking number.
- It arrives, usually within 5–8 working days.
Shipping Policy – Xanthel®
Last updated: 28 September 2026
Every Xanthel® order is made up for your skin type and sent with free, tracked delivery. This policy explains how and when your order will reach you.
1. Where we deliver
We deliver worldwide, except to the United Kingdom.
2. Preparing your order
Because each Xanthel® is made up for your skin type, your order is prepared individually. We aim to send it out within 8 days of you placing your order.
3. Delivery cost
Delivery is free on every order, with full tracking.
4. How we send your order
We send orders using Royal Mail and Evri, with delivery in your country completed by your local postal service. Once your order has been sent, we’ll email you a tracking number so you can follow your parcel.
5. Delivery times
Once sent, most orders arrive within about 5–8 working days, depending on your country. Customs checks and local postal services can sometimes add extra time, which is outside our control.
6. Customs, duties and taxes
Depending on your country, your parcel may be subject to import duties, taxes or handling fees when it arrives. These are set by your country’s customs authority and are not included in our prices. Any such charges are the responsibility of the customer.
7. Your delivery address
Please check your delivery address carefully when ordering. We can’t change the address once your order has been sent. If an order is returned to us because of an incorrect or incomplete address, we may need to charge for sending it again.
8. Late, missing or damaged parcels
- Not arrived? Check your tracking first. If your parcel hasn’t arrived within [21] working days of being sent, email us and we’ll look into it with the carrier.
- Damaged or leaking? Take a photo of the parcel and product and email us within [7] days of delivery. We’ll send a free replacement, as set out in our Refund and Returns Policy.
9. Packaging
We use minimal, recyclable packaging wherever possible.
10. Contact us
BGI Northern Limited, trading as Xanthelasma Treatment / Xanthel®
Company No. 07601621
225 Market Street, Hyde, Cheshire, SK14 1HF, United Kingdom
Email: sales@xanthelasmatreatment.com
Phone: +44 20 8050 1681