Shipping Policy
Shipping Policy
We understand that when you order your xanthelasma treatment, you’re eager to begin your journey to clearer skin. That’s why we strive to process and ship your order as quickly as possible while maintaining the highest quality standards for our German-formulated products.
Order Processing & Shipping Times
Our team works diligently to ensure your treatment reaches you promptly:
- For in-stock items, we typically process orders within 1-2 business days
- Standard shipping time is 5-8 business days to most destinations
- Express shipping options are available at checkout for faster delivery
- You’ll receive a tracking number via email once your package is dispatched
International Shipping
We proudly serve customers worldwide. Please note that international delivery times may vary depending on your location and local customs procedures. While we aim to maintain our standard 5-8 day in the post window, factors such as customs clearance may occasionally extend this timeframe.
Shipping Methods & Carriers
We partner with reliable carriers including DHL, FedEx, and local postal services to ensure safe delivery of your treatment. The specific carrier will be selected based on your location and chosen shipping method by us solely.
Stock Status
Our treatment formulations are produced in limited batches to ensure freshness and efficacy:
- In-stock items ship within 1-2 business days
- For temporarily out-of-stock items, we’ll notify you immediately with an estimated restock date
- You’ll have the option to wait for restock or receive a full refund
Order Tracking
Stay informed about your delivery:
- Track your package through our postal provider using your tracking number, which will be supplied to you once your order is in the postal system.
- You should Receive automated email updates about your shipment’s progress from our international postal provider.
- Contact our customer service team for additional tracking support if issues arise.
Delivery Issues
While rare, we understand that delivery issues can occur:
- Missing packages should be reported within 48 hours of the expected delivery date
- Damaged packages must be photographed and reported immediately upon receipt
- Our team will work quickly to resolve any delivery issues
Address Accuracy
Please ensure your shipping address is correct at checkout:
- We cannot modify addresses once orders are dispatched
- Orders returned due to incorrect addresses may incur additional shipping fees
- Address verification is available during checkout for most regions
Environmental Commitment
We care about our planet:
- All packaging materials are recyclable if we can.
- We use minimal packaging while ensuring product safety
- We use Carbon-neutral shipping options are available in select regions
Questions?
Our dedicated customer service team is here to help with any shipping-related questions. Contact us through:
- Email: sales@xanthelasmatreatment.com
- Contact form on our website
- Live chat during business hours
We’re committed to getting your treatment to you safely and promptly, so you can begin your journey to clearer skin with confidence.